Refund policy
Quick Facts
| Return window | 45 days from delivery |
| Condition required | Unworn, tags attached, original packaging |
| Return shipping | Free (prepaid label provided) |
| Refund timeline | 10 business days after inspection |
| Restocking fee | None |
| Cancellation fee | None |
| Discounted items | Not eligible for return |
Before You Start
Make sure your item qualifies:
- It's been less than 30 days since delivery
- The tags are still attached
- It hasn't been worn
- It's in its original packaging
- If there's a defect or wrong item, you've taken a few photos of it
If your item was purchased at a discount, it's a final sale and can't be returned.
The Return Process, Step by Step
Step 1 — Submit your request
Go to our Return Center and start a request there.
Step 2 — Fill out the form
Give us your order details and the reason for the return. Complete forms move faster than partial ones.
Step 3 — Wait for approval
Once we review and approve your request, we'll email you a free prepaid shipping label.
Step 4 — Ship it back
Print the label, pack the item securely, and drop it off with your carrier. There's nothing for you to pay.
Step 5 — We inspect and refund
Once your return arrives at our warehouse and passes inspection, your refund goes out within 7 business days to your original payment method.
What It Won't Cost You
- No restocking fees
- No cancellation fees
- No return shipping charges
Where Returns Go
1305 S Los Angeles St
Los Angeles, CA 90015
United States
Need Help?
Email: info@fashionave.shop
Phone: +1 213-840-5825
Hours: Mon–Sat, 10 AM–4 PM (PST)